Intuitive ITSM Software, Delivered by Experts

Empower your IT team to deliver rapid, efficient ITIL-aligned service.

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All modules as standard. Unlimited usage.

Keep things simple, truly unlimited ITSM with proper support from experts.


Did you know?

HaloITSM has received fantastic Gartner Peer Insight
Reviews when compared to other solutions.

According to Gartner Peer Insights, HaloITSM has an overall rating of 4.7 out of 5 in the IT Service Management Platforms category. The product has been rated highly for its product capabilities, service and support, integration and deployment, and customer experience evaluation and contracting.

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Align IT to your business needs.

We deliver exceptional service with a fast, simple and customizable system that is tailored to suit your business as it grows.

  • Incident Management – Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management.
  • Knowledge Base – Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments.
  • Self-Service Portal – Gain freedom with a fully customizable, white-label portal to create an extension of your brand.
  • SLA Management – Never violate an SLA again with our SLA Management facility.

Designed for ITIL-aligned service delivery and process standardization.

We provide a simple onboarding process to introduce ITIL frameworks into your organization that is out of the box. Please see the features listed below:

  • Problem Management – Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution.
  • Change Control – Track, plan, and execute organizational changes of any scale with HaloITSM’s outstanding change management capability.
  • Release Management – Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface.
  • Service Catalogue – Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system.
  • CMDB/Configuration Management – Track your assets and visualize dependencies between configuration items.
  • Artificial Intelligence – Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today.

Keep everything in one centralized system.

Utilize the collaboration capabilities provided by HaloITSM to successfully manage projects, stay in touch with one another, and adhere to deadlines.
Please see the features listed below:

  • Problem Management – Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution.
  • Change Control – Track, plan, and execute organizational changes of any scale with HaloITSM’s outstanding change management capability.
  • Release Management – Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface.
  • Service Catalog – Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system.
  • CMDB/Configuration Management – Track your assets and visualize dependencies between configuration items.
  • Artificial Intelligence – Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today.

Have control over your assets and items lifecycle.

Provide your team with transparency, and power by taking control of all aspects of assets, items and contacts in a single place.

  • Contract Management – Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.
  • Inventory Management – Catalogue and keep track of stock controls and costing analysis for easy traceability and seamless service. Create items manually, or import them from an existing database.
  • Auto-Asset Discovery – Automate the identification of the assets in your company with HaloITSM. Simplify the process of maintaining assets by automating the collection process.
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Experience a Faster, more Modern ITSM Solution

HaloITSM is a cost-effective ITSM Solution designed for enterprises, and trusted by the likes of the FTSE 100 and Global 500 companies. With HaloITSM, experience a more modern and intuitive ITSM tool aligned to your needs. Enjoy a faster interface, as well as increased autonomy when it comes to configuration, and 24/7 support, should you require the assistance of any kind.

Experience the Halo Difference

Get in touch with one of our experts to schedule a demo.

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