Case Study

Cardiff Council

Cardiff Council reduced ongoing IT costs exponentially.

Read this case study, see how Cardiff Council reduced their ongoing IT costs by implementing HaloITSM.

Clear visibility of 13,000 tickets logged per month across 50 teams.
Increase in efficiency, saving both time and money.
Fast and accurate responses to internal and external enquiries.

HaloITSM’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.

Andrew Hopkins, ICT Applications Team Manager, Cardiff Council

Customer
Cardiff Council
Industry
Public Sector
Tickets
13,000 per month
Customer Since
2016

The Challenge

With their previous service desk solution no longer being supported, Cardiff Council needed a system which could facilitate a range of departments, from IT and facilities, to member’s enquiries and more.

They also needed the replacement system to be flexible with integration, configurations and customizations in order to suit their different requirements.

Before implementing HaloITSM, Cardiff Council realized they needed to centralize their business systems, as it became a challenge for them to manage requests and track their data accurately.

This was essential for customer satisfaction levels, keeping to SLA’s and internal management processes.

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