Case Study

Cardiff Council

Cardiff Council reduced ongoing IT costs exponentially.

Read this case study, see how Cardiff Council reduced their ongoing IT costs by implementing HaloITSM.

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    HaloITSM’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.

    Andrew Hopkins, ICT Applications Team Manager, Cardiff Council

    • Customer
      Cardiff Council
    • Industry
      Public Sector
    • Tickets
      13,000 per month
    • Customer Since
      2016

    The Challenge

    With their previous service desk solution no longer being supported, Cardiff Council needed a system which could facilitate a range of departments, from IT and facilities, to member’s enquiries and more. Checkmark Icon

    They also needed the replacement system to be flexible with integration, configurations and customizations in order to suit their different requirements. Checkmark Icon

    Before implementing HaloITSM, Cardiff Council realized they needed to centralize their business systems, as it became a challenge for them to manage requests and track their data accurately. Checkmark Icon

    This was essential for customer satisfaction levels, keeping to SLA’s and internal management processes. Checkmark Icon

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